Technical Support Partner
Ensure client success by providing expert maintenance and support for web and mobile applications.
Why Join as a Support Partner?
Project-Based Pay
Get compensated for your expertise on a per-project or retainer basis.
Flexible Engagements
Work remotely and choose projects that fit your schedule and skillset.
Enhance Your Skills
Gain experience across a variety of applications and technical stacks.
Areas of Responsibility
Ticket & SLA Management
Efficiently track, prioritize, and resolve support tickets within agreed SLAs.
Security & Patching
Perform regular security updates and patch management to protect client systems.
Proactive Monitoring
Utilize monitoring tools to detect and address issues before they escalate.
SOP & Documentation
Create and maintain clear documentation and standard operating procedures.
Performance Optimization
Monitor application performance and suggest improvements for stability and speed.
Incident Resolution
Diagnose and resolve technical incidents, providing clear reporting to clients.